Full Time Receptionist

Role Overview & Responsibilities

Full Time – Receptionist

We are looking for a confident, enthusiastic and well-motivated person to join our reception team at the Briar Court Hotel

The role; Full time receptionist, working 5 over 7 days including weekends and bank holidays. 40 hours per week

Early shift 6am – 2pm

Late shift 2pm – 10pm

Key responsibilities;

• Welcome guests and customers in a professional, friendly & prompt manner.
• Check guests in and out and provide relevant information about the hotel and facilities.
• Upsell products and upgrades to maximise revenue.
• Answer phone calls, emails, and written correspondence
• Take restaurant bookings and deal with customer requests.
• Provide a high level of customer service and operate in line with company policies.
• Work as part of a team and communicate effectively with all other departments but also happy to work alone.
• Additional duties will include serving on the bar, assisting with breakfast, preparing sandwiches and snacks from the bar menu, delivering room service orders and meeting guest requests where possible.
• There may be a requirement for night shift holiday & sickness cover

Person specification;

• Previous reception experience desired.
• Experience using a Property Management System, Online Travel Agents and restaurant booking systems would be beneficial

Candidates must:

• Have a good level of written and spoken English
• Be friendly, welcoming and approachable,
• Be smart & well presented in a professional manner
• Have the ability to remain calm during difficult situations, multi-task and prioritise in a fast-paced environment
• The ability to work as part of a team and as an individual
• Good IT literacy including Microsoft office (outlook, word)

What we offer;

• 28 days holiday per year
• Discounts on hotel accommodation and restaurant dining
• Complimentary meal on duty
• Discounted staff taxis (Time restrictions apply).
• On the Job Training
• National Minimum Wage

Job Types: Full-time, Permanent

Salary: Up to £19,760.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Huddersfield: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person