Waiting Staff

Role Overview & Responsibilities

Job Description: Waiting staff

Reporting to: Restaurant Manager

Job purpose: To provide an immediately identifiable, approachable welcome and food and beverage service for members and guests.

Outline of key responsibilities:

· Greet and escort members and guests to their tables.

· Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).

· Prepare tables by setting up linens, silverware and glasses or as directed by the FOH Manager.

· Inform members and guests about the day’s specials.

· Offer menu recommendations upon request.

· Up-sell additional products when appropriate.

· Take accurate food and drinks orders, using order slips or by memorisation

· Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

· Place order through the Tevalis POS.

· Serve food and drink orders with care and grace.

· Check dishes and kitchenware for cleanliness and presentation and report any problems.

· Arrange table settings and maintain a tidy dining area.

· Deliver checks and collect bill payments.

· Carry dirty plates, glasses and silverware to kitchen for cleaning.

· Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).

· Follow all relevant health department regulations.

· Provide excellent customer service to guests.

General responsibilities:

· To undertake any additional duties as reasonably directed by Management.

· To adhere to company practices and procedures always in particular those relating to discipline, and Health and Safety.

· To assist any guests who may have special needs in moving around the building.

· To promptly report any customer complaints to the Manager on duty.

· To ensure good communication with all colleagues and supervisors.

· To handle lost property.

This job description reflects the present requirements of the post and should not be an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.

Job Types: Full-time, Part-time
Part-time hours: 25-48 per week

Salary: Up to £13.00 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Health & wellbeing programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: In person

Reference ID: Waiting staff
Expected start date: 01/07/2023