Community Assistant

Role Overview & Responsibilities

Salary: £30,240-£31,150

Closing date: 9 am on Monday 26th of June 2023

We are looking for an inspired and motivated individual with a passion for creating impact through a community of businesses. The role sits within the Community team and is responsible for working with the businesses in the UK B Corp community to build engagement and shared knowledge across our Collective Action groups.

You will be a compelling communicator and provide first line support for B Corp enquiries. In line with the B Lab UK’s strategy, you will also provide key administration to the Community team across a range of business areas, such as campaigns, data collection and reporting, engagement and impact work and ad-hoc administrative tasks.

Responsibilities will include:

Customer service:

• Managing the Community Team and Recertification inboxes, answering frequently asked questions, and actioning related administrative tasks
• Triaging incoming emails to relevant team members
• Championing the meeting of team Service Level Agreements (SLAs) by providing insights and reminders to colleagues
• Reporting monthly on incoming emails, analysing trends and patterns and using data to inform improvement opportunities
• Ensure all Community data is up to date and accurately inputted into Salesforce and key community spreadsheets

Meeting and Events:

• Attending virtual Working Group meetings, where B Corps share external best practices, taking minutes and sharing these with the wider B Corp community
• Assist the team with the delivery of engagement and impact activities and events, both online and in person, and help the Community team with follow up administration

Cross-Community Team:

• Working closely with the Engagement Coordinator to assist the administrative processes for sending out Welcome Plaques to new B Corps
• Assist the Engagement Coordinator to capture engaging B Corp community content from the B Hive (our internal online community platform)
• Provide administrative support to the Head of the Community in the delivery of the Ambassadors' Programme
• Assist the Engagement Coordinator with the administration of Collective Action groups and B Locals (Local B Corp community groups)
• Assisting the Community Team with ad-hoc projects and team presentation decks

Skills and Experience

Essential

• You have experience in administration or similar role, covering data entry and team support
• You excel in customer service both via email and face to face
• You have experience in inbox management
• You have great attention to detail and accuracy
• You have excellent organisational skills, are proactive and use your initiative to create improvements
• You are a strong verbal and written communicator and are able to demonstrate a professional manner in writing or remotely and face to face
• You have a creative approach to finding solutions to new challenges
• You have strong time management and prioritisation skills
• You are eligible to work in the UK (we do not hold a sponsorship licence and will not be able to provide visa sponsorship)

What we give you

• Purpose driven work supporting B Lab UK’s mission of redefining the role of business as a force for good
• Hybrid and flexible working, we have a high trust environment and are advocates for right place working
• Flexible working hours (based around core working hours)
• Opportunity to work 4 days a week
• We have an open, inclusive and collaborative working environment
• An excellent range of benefits including a generous holiday allowance, private medical and dental cover, generous pension scheme, annual wellbeing allowance, carers leave, volunteering days among other benefits
• The office is closed over Christmas with no need to use your holiday entitlement
• We invest in professional development and have an open working environment giving you exposure to learn and develop in your career

Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week

Salary: £30,240.00-£31,150.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in London