Coffee Shop Assistant

Role Overview & Responsibilities

The role of the Coffee Shop Assistant is to create a friendly and welcoming atmosphere for all customers. To prepare fresh scones and home baking and drinks in a coffee shop setting whilst maintaining a high standard of service and customer care with a friendly and polite attitude at all times.

Customer Service

• Use effective customer care skills to ensure the well-being of customers at all times.
• Ensure and maintain good customer relations.
• Ensure high levels of safety and hygiene are maintained throughout the Coffee shop.
• Report any issues that could affect the smooth running of the Coffee shop to the shop manager.
• Prepare food and drinks in line with Food Hygiene; Health and Safety Standards.
• Food and drink preparation to be high quality so as to meet customer expectations
• Prepare and serve hot and cold drinks to specified recipe standards.

Personal Competencies and Qualities

• Excellent communication skills and customer service skills.
• Good food preparation skills.
• Ability to work well under pressure with high customer traffic.
• Taking initiative and working well independently.
• Attention and an eye for detail.
• Flexible and works well with a team.
• Well organised and able to prioritise tasks.
• Trustworthy.
• Be willing to assist with a variety of different tasks and adapt to change.
• Experience of working within a similar customer facing environment with cash handling experience would be desirable.

Job Types: Full-time, Part-time, Permanent

Salary: From £10.42 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Day range:

• Holidays
• Monday to Friday

Physical setting:

• Coffee shop

Shift:

• Day shift

Ability to commute/relocate:

• Hill of Fearn, IV20 1XW: reliably commute or plan to relocate before starting work (required)

Work Location: In person