Sales and Administration

Role Overview & Responsibilities

SALES AND ADMINISTRATION COORDINATOR

We have a fantastic opportunity for a Sales and Administration Coordinator with a friendly tour operator. This is a fully remote role, though it would be beneficial to be based in South Wales / Bristol area in order to join in team collaboration days and occasional meetings in-person, as required.

• Full-time role (37.5 Hours per week), fully remote
• Chance to become part of a successful and friendly team
• Competitive salary

Primary Responsibilities

• Respond effectively to incoming sales and booking enquiries by phone, email or via social media channels
• Deal with all associated booking administration and provide an effective after sales service
• Respond to customer feedback in a timely manner and in a way that is consistent with our client’s values
• Keep system data maintained in line with company policy/requirements
• Provide administrative support across the various business functions wherever needed
• Any other duties required from time to time by the company

Person Specification

Required:

• Great customer service skills
• Well organised and thorough with an eye for detail
• Really good written and verbal communication skills
• Self-motivated and able to work effectively from home whilst building strong relationships with colleagues
• Experience using Microsoft Word and Excel
• Enthusiastic and eager to learn

Desirable:

• Well-travelled within the UK, Ireland and/or Western Europe
• Previous experience in the leisure tourism sector, ideally within a coach or group holiday business
• Located within 60 minutes travel of Cardiff
• Experience using the entire Microsoft Office Suite
• Advanced Excel spreadsheet skills

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you based in the South Wales / Bristol area?

Experience:

• Customer service: 2 years (required)

Work Location: Remote