Office Administrator

Role Overview & Responsibilities

Company description

We’re a Community Interest Company committed to helping people and organisations save energy and money. Energy Grant Solutions is the leading UK supplier of domestic grant enquiries. We are a friendly and modern business built on green values.

Job description

We have an opportunity for an experienced administrator to join a close-knit team working from our Penryn based office. We are a community interest company committed to helping people and organisations save energy and money.

Previous experience in an Office Administrator/Receptionist role would be an advantage but a fast learner would be able to pick up tasks quickly. Most importantly the candidate must have a can-do-attitude and a desire to progress within the company, gradually taking on more responsibility as our business continues to grow.

Tasks and responsibilities:

• Respond to customer enquiries (emails and phone calls)
• Record these interactions in our customer database (CRM)
• Manage surveyors’ diaries
• Learn about our service and keep up-to-date with processes and policies
• Ensure all documentation obtained is uploaded to our shared folders
• Work on different projects on an ad hoc basis when needed

The ideal candidate:

You must possess strong communication skills (both written and verbal) and should enjoy the process of helping and connecting with people.

• Office experience essential
• Google sheets/Microsoft excel experience preferred

A reliable internet connection and suitable home working environment is essential as the job will require you to work from home on Fridays.

If you would like to know more about our company before applying, please visit: www.energygrantsolutions.co.uk

Job Type: Full-time

Salary: £18,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

• Administrative: 2 years (preferred)

Work Location: Hybrid remote in Penryn

Reference ID: EGS